In our last blog post, we mentioned that we would be taking a step back from discussing the technological aspects of the telecommunications industry and take a look at the Maverick Networks interior in a two-part blog series. This is the second part of our series about our “lifeblood.”
Part II – Operations:
So you’ve met our sales representatives and telecommunications consultants and decided that Maverick Networks is a good fit for your company’s telecom solution. You’ve signed the papers, agreed to the payments or leasing option, and then what?
Then, our Operations team steps in to help install and implement your shiny, new hardware, software, cable, etc. at your company facilities.
The term “operations” is a broad term, and we use it for our tech team here at Maverick Networks for that very reason. Our Operations team members never carry out just one type of technical task – they are required to know all the ins and outs of our company, our products, as well as the needs of our customers and clients and the layout of their facilities.
According to Matt Kaufman, a convergence field technician here at Maverick, “from the end of the sales process to the inception of the system, the entire process is in the hands of one or more of the members of our operations teams, from project planning, to parts orders and small changes in the scope of work.”
Part II – Operations:
So you’ve met our sales representatives and telecommunications consultants and decided that Maverick Networks is a good fit for your company’s telecom solution. You’ve signed the papers, agreed to the payments or leasing option, and then what?
Then, our Operations team steps in to help install and implement your shiny, new hardware, software, cable, etc. at your company facilities.
The term “operations” is a broad term, and we use it for our tech team here at Maverick Networks for that very reason. Our Operations team members never carry out just one type of technical task – they are required to know all the ins and outs of our company, our products, as well as the needs of our customers and clients and the layout of their facilities.
According to Matt Kaufman, a convergence field technician here at Maverick, “from the end of the sales process to the inception of the system, the entire process is in the hands of one or more of the members of our operations teams, from project planning, to parts orders and small changes in the scope of work.”
If a customer or client encounters a technical issue and needs to open a service ticket, our operations team is there to help. If a customer or client has a question about their purchased product and service, the operations team is standing by to answer any question they can. If a customer or client would like to make a change on their system, or are experiencing issues, they can call in to our service line (866-482-3200) or submit an email to our service mailbox.
“We have remote access to most of our customers’ sites, so small programming changes are able to be done remotely from our office, while large moves, new phone installs, or major PBX changes may need to be made on-site, in which case we would dispatch a technician to take care of the issue,” Kaufman said. But carrying out all of these tasks isn’t an easy thing to do.
“With the amount of service calls and new installations on our plate, we have to make sure that we make the most of our time,” he said. “Without proper time management we would never be able to get all the work we need to get done, finished.”
Our Operations team is always busy with new business coming in and maintaining quality service guarantees for existing guarantees, so here at Maverick Networks, we can’t help but think of them as our backbone. From new installations to adds, moves and changes (here referred to as AMCs), Operations tackles it all with efficiency, professionalism, and superb quality and customer service.
No comments:
Post a Comment