Our lifeblood - Part I

For this blog post, we’re going to take a step back from discussing all the technological wonders of the telecom industry, and focus on a couple different aspects of our business. As part of a two-part series, we’d like to delve a little deeper into two aspects of our company that truly make us a complete, successful communications business – our hard-working sales team, and our extremely knowledgeable and attentive operations team, without whom, we’d be useless. But, lucky for us, we have some of the most talented professionals in their field.

Part I – Sales:

A general practice for salespeople is to “knock” on every door in sight in hopes that they’ll get a response for someone in need of what they have to offer. Most of the time, this just comes off as annoying or impersonal to the person answering these “knocks”, or the decision maker that the sales person may get referred to.

At Maverick Networks, we don’t like to practice our sales process this way. Being a business ourselves, we get plenty of salespeople trying to sell their product(s) to us, and most of the time they won’t get to a decision maker, so we know all too well the importance of a good sales plan.

We like to go against the grain when it comes to sales. Of course, we have multiple products and services we would like to sell, but we’re not selling them simply to make money. We sell them to help other businesses. When our customers and clients succeed, we succeed.

Yes, our Business Development Specialists or Communications Consultants may call or e-mail your company to inquire about your phone system, but our intention is to find out whether or not you are happy with the service you’ve been given by your phone provider and dial tone/network providers. If you’re not happy, we know that we have the right products, services, and purchasing plans to ensure a positive telecommunications experience for you and your company.

We kind of like to think of ourselves as “telecom doctors,” really.  When you invite us to your offices for an initial meeting or product demo, we want to hear from you, first. We want to know the aches and pains that your old system has given you, or what you like about your system and has helped your business’s efficiency that you would like to keep. We listen to your requests regarding budget, and we look at your monthly telecom costs.

Then, we can “diagnose” your problems, and inform you about all of the options we see that would best fit your company, not what would best help our sales. More often than not, we find multiple avenues to save your company money compared to what you’ve spent previous to our meeting. Like doctors, we want to fix your problems, and continue to have regular checkups and open communication for the best possible health of your company’s telecommunications.

As Aaron Lee, our CEO, likes to say, “Diagnosis without prognosis is malpractice,” and we strive to work under this mindset every day.

Want to meet our sales team or discuss how we can improve the health of your company's telecommunications? Contact us!